Last Updated: September 2026

At Sanjeevani Cold Pressed Oils, customer satisfaction and product quality are important to us. As our products include edible and consumable items, returns are subject to hygiene, food safety and quality considerations.

When Is a Replacement or Refund Eligible?

• You received the wrong product
• The product was damaged during delivery
• The bottle/container arrived leaking
• Products are missing from your order
• The product received has passed its stated expiry/best-before date
• There is another verified fulfilment error attributable to us

Please notify us within 24-48 hours of receiving the order.

Evidence Required

• Order number
• Photograph of the outer packaging
• Photograph of the product
• Photograph showing the damage/leakage where applicable
• Unboxing video, where reasonably available
• Description of the issue

Claims may be reviewed before approval.

Non-Returnable Products

• Have been opened or used
• Have had their seal broken
• Were damaged after delivery
• Were stored incorrectly
• Are being returned because of personal taste or preference
• Were ordered incorrectly by the customer

This does not affect any rights available to customers under applicable consumer laws.

Cancellation

If you wish to cancel an order, please contact us as soon as possible. Orders can generally only be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible.

Refund Process

If a refund is approved, it will generally be initiated to the original payment method. Depending on the bank or payment provider, the amount may take approximately 5-10 business days to reflect after the refund has been processed.

Replacement

Where appropriate, Sanjeevani may offer a replacement instead of a refund for damaged items, incorrect items, missing products or shipping-related leakage. Replacement availability is subject to stock and delivery serviceability.

Refund of Shipping Charges

Shipping charges may be refunded where the issue resulted from an error by Sanjeevani or a verified transit-related problem. Shipping charges may not be refundable for customer-initiated cancellations or other non-defective returns where permitted by law.

Contact Us

Sanjeevani Cold Pressed Oils

Email: sanjeevanicoldpressedoil5@gmail.com
Phone/WhatsApp: +91 90045 19435
Address: Ground Floor, Plot No. 11, Road Number 1, Near Shreeyash Hospital, Sector 19, New Panvel East, Navi Mumbai, Maharashtra – 410206